SHIPPING POLICY

At that Damn Hair, we strive to provide a seamless and convenient shopping experience for our customers. Here's our shipping policy:

1. Processing Time: Once your order is placed, please allow 1-2 business days for processing. We work diligently to ensure that your items are carefully packaged and ready for shipment.

2. USA Shipping Methods: We offer various shipping options to cater to your needs. You can choose from standard shipping, which typically takes 5-7 business days, or expedited shipping for faster delivery within 2-3 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances.

3. Tracking and Updates: Once your order has been shipped, we will provide you with a tracking number via email. You can easily track the progress of your package and stay updated on its estimated delivery date.

4. Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. The exact shipping cost will be displayed during the checkout process, allowing you to review and select the most suitable option.

5. International Shipping: We currently offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may apply, which are the responsibility of the customer. International shipping times may vary depending on customs clearance processes.

We take great care to ensure that your order arrives safely and on time. If you have any further questions or specific shipping requirements, please feel free to reach out to our customer support team.

RETURNS AND EXCHANGES

that DAMN HAIR wants you to be completely satisfied with your purchase of hair bundles and wigs from our store. To ensure a smooth and hassle-free experience, please review our return and exchange policy below:

1. Return Policy (Store Credit ONLY - NO CASH RETURNS):

a. We 100% guarantee that our products are premium and high-quality.

b. If you wish to return a hair bundle or wig, please contact our customer service team within 3 business days of receiving your order to initiate the return process.

c. The item must be unused, unaltered, and in its original packaging with all tags and accessories included.

d. Return shipping costs are the responsibility of the customer, shipping and handling charges are non-refundable unless the return is due to our error or a defective product.

e. We recommend using a trackable shipping method to ensure the safe return of the item.

f. We reserve the right to refuse returns if the hair bundles and wigs have been tampered with, dyed, altered, or damaged.

g. Once we receive the returned item and verify its condition, a store credit will be processed within 5-7 business days.

2. Exchange Policy:

a. We offer exchanges for hair bundles and wigs if you would like a different color, length, or style.

b. To initiate an exchange, please contact our customer service team within 3 business days of receiving your order.

c. The item must be unused, unaltered, and in its original packaging with all tags and accessories included.

d. The customer is responsible for the return shipping costs for the exchanged item.

e. Once we receive the returned item and verify its condition, we will process the exchange and ship the new item within 5-7 business days.

Please note:

- For hygiene reasons, we cannot accept returns or exchanges for hair bundles and wigs that have been worn, used, or altered from their original condition.

- If you receive a defective or incorrect item, please contact our customer service immediately, but no later than 3 business days for assistance.

We strive to provide excellent customer service support and ensure 100% satisfaction with our hair bundles, wigs, and product line. If you have any further questions or concerns about our return or exchange policy, please don't hesitate to contact our customer support team.

WARRANTY INFORMATION

At that DAMN HAIR, we take pride in the quality and craftmanship of our products. we stand by the durability and performance of our hair products we offer.

The materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. This does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server makes the site available are free of viruses or other harmful components. This does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Dispute Resolution

We strive at that DAMN HAIR to provide the best products and services to our customers. However, if you encounter any issues or disputes, we encourage you to contact us as soon as possible so that we can address your concerns. Please read the following dispute resolution provisions carefully:

1. Contact Us: If you have any questions, concerns, or disputes regarding your purchase or experience with our website, please contact our customer service team at customerservice@thatdamnhair.com. We are committed to resolving disputes promptly and fairly.

2. Arbitration: Any dispute, claim, or controversy arising out of or relating to your use of our website, the purchase of our products, or these Terms and Conditions shall be resolved exclusively through binding arbitration. The arbitration shall be conducted in accordance with the rules and procedures of a reputable arbitration service provider in Houston, Texas. The arbitration proceedings shall take place in Houston, Texas. The arbitrator's decision shall be final and binding upon both parties. Each party agrees to waive their right to a trial by jury and to participate in any class, consolidated, or representative action. The costs associated with the arbitration, including the arbitrator's fees, shall be shared equally between the parties unless otherwise determined by the arbitrator.

3. Governing Law: Any disputes arising out of or relating to your use of our website and the purchase of our products shall be governed by and construed in accordance with the laws of the state of Texas, without regard to its conflict of law principles.

4. Venue and Jurisdiction: Any legal action or proceeding arising out of or relating to these Terms and Conditions or your use of our website shall be instituted exclusively in the state or federal courts located in Texas. You consent to the personal jurisdiction and venue of such courts.

5. Waiver of Class Action: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative action. You further waive any right to participate in any class action against us.

PRIVACY AT that DAMN HAIR

Thank you for choosing that Damn Hair (referred to as "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide to us through our website and related services. By accessing or using our website, you consent to the practices described in this policy.

All users of this site must agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included on this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws. All works found on the site are the property of that Damn Hair including collaborations and limited-edition items that are licensed to the site. Copyright 2023, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and are subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names used in the site are trademarks or registered trademarks of that Damn Hair.

1. Information We Collect

1.1 Personal Information: When you visit our website or place an order, we may collect personal information that you voluntarily provide to us, such as your name, email address, mailing address, phone number, and payment information. We only collect this information when you provide it to us directly.

1.2 Usage Information: We may collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through the use of cookies, web beacons, and other tracking technologies.

2. Use of Information

2.1 Personal Information: We may use the personal information you provide to process and fulfill your orders, communicate with you about your purchases, respond to your inquiries, provide customer support, and send you promotional emails or newsletters if you have opted in to receive them. We will never sell or rent your personal information to third parties for marketing purposes without your consent.

2.2 Usage Information: We may use usage information to monitor and analyze trends, improve our website, customize your user experience, and gather demographic information for aggregate use.

3. Disclosure of Information

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, shipping partners, and email marketing platforms. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Compliance and Protection: We may disclose your information if required by law or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights or the rights of others, investigate fraud, or respond to a government request.

4. Data Security

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

6. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting and using your information.

8. Your Choices

8.1 Opt-Out: You may choose not to receive promotional emails or newsletters from us by following the instructions in those communications. Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional emails related to your orders or other transactions.

8.2 Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of our website's features.

9. International Data Transfers

We may transfer your personal information to servers located outside of your country for processing and storage. By providing your information to us, you consent to such transfers.

10. Your Rights

Subject to applicable law, you may have certain rights regarding the personal information we hold about you. These rights may include the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

3845 Cypress Creek Parkway Houston, TX 77014 P: 518-302-4497 E: damnthathair@gmail.com

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws in the state of Texaso. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Houston, Texas.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.